Ward Andrews hold enhanced acreditation with the National Association of Child Contact Centres.

We try to offer a homely environment for children to have a good experience of time spent with their parent(s) We have four rooms suitable for contact and a kitchen and garden. We are close to local bus routes. All our rooms have toys and resources for all age ranges.

We are normally open Monday - Wednesday and Friday 10AM - 6PM and 10 AM - 4PM on Saturday and Sunday . 

 Our office hours to  9.30 - 3pm and  we are closed on Thursday.  We cannot respond to queries at the weeked as we are busy with contacts.

Ward Andrews provide a Facilitated Contact Service. This can include preparation work with children or parents, wishes and feelings work and parenting advice and support. We have a contract with CAFCASS to provide the Improving Child and Family Arrangements programme. 

Supervised Contact where a supervisor is always present and report of the contact is provided.

Supported Contact where a handover is supported and support can be provided if required but no report of contact is provided.

We offer a high standard of recording and analysis that is suitable for use within the court arena.

Please note except in rare circumstances both parents are not both present in the session.

Referral Process

Ward Andrews require a referral fee, which is non refundable, of £150. This is payable at the time of referral

A referral form can be emailed upon request. Once the form is received, a planning meeting will take place with each parent. The child will be invited to view the centre and meet the staff. At this point a schedule of contact will be prepared taking into account the child's needs.

We now take card payments and also accept a bank transfer which needs to be made prior to the contact or cash on the day.

Cancellations - any appointment cancelled within 5 days will incur a 50% charge. Cancellations within 48 hours incurs a 100% charge. The commissioner of the service is responsible for the charge irrespective of the reason for cancellation.

To obtain more information on Contact Services, please contact our Contact Manager or  Donna Ward on 01908 241441 or email Contactus@wardandrews.co.uk