Ward Andrews Centre for Children and Their Families
Ward Andrews Centre for Children and Their Families 
Handover Policy and proceedure
Handover Policy and Procedure.docx
Microsoft Word document [13.6 KB]
Centre Expectations
Ward Andrews Contact Expectations .doc
Microsoft Word document [35.5 KB]
General Policies
Policies relating to contact
general policies .docx
Microsoft Word document [13.8 KB]
Complaints and Compliments procedure
Complaints And Compliments Policy and Pr[...]
Microsoft Word document [31.5 KB]

Ward Andrews welcomes feedback but understands that some people may not be happy with the service . Our compliments and complaints procedures are detailed here.

Complaints Procedure

In the first instance any complaint should be raised with the Centre Manager. If this cannot be resolved verbally or a matter is serious then a written complaint needs to be made as soon as possible.

Complaints will be investigated by one of the Directors or an Independent Social Worker as appropriate. The outcome of any investigation will be communicated within 28 days.

Complaints about other agencies need to be made to that agency.

A copy of the full complaints procedure is available by clicking on the document above 

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