Ward Andrews Centre for Children and Their Families
is closed for essential building works
22nd to 30th January 2026.
We are open 24th and 25th January as usual
General Policies
Policies relating to contact
general policies .docx
Microsoft Word document [13.8 KB]
Policies relating to contact
general policies .docx
Microsoft Word document [13.8 KB]
Complaints and Compliments procedure
Complaints And Compliments Policy and Pr[...]
Microsoft Word document [31.5 KB]
Complaints And Compliments Policy and Pr[...]
Microsoft Word document [31.5 KB]
Ward Andrews welcomes feedback but understands that some people may not be happy with the service . Our compliments and complaints procedures are detailed here.
Complaints Procedure
In the first instance any complaint should be raised with the Centre Manager. If this cannot be resolved verbally or a matter is serious then a written complaint needs to be made as soon as
possible.
Complaints will be investigated by one of the Directors or an Independent Social Worker as appropriate. The outcome of any investigation will be communicated within 28 days.
Complaints about other agencies need to be made to that agency.
A copy of the full complaints procedure is available by clicking on the document above
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